We recommend the following action:

• Speak directly to your child’s class teacher, they will be able to offer advice and support.
• Speak to the Phase Leader, Assistant Headteacher or Deputy Headteacher for advice and guidance.
• If you are still not satisfied, then speak to the Headteacher who will inform you of the steps the school will take to support you and your child, and if necessary then advise you of how to make a complaint to the trust’s Board of Directors.
• If your complaint is regarding a decision surrounding an EHC plan then, following a conversation with the Headteacher, the next stage would be to complain to the Northamptonshire Local Authority Educational Health and Care Team. If you are still unhappy with the decision, or if your complaint is about discrimination then you can make a complaint with the Special Educational Needs and Disability Tribunal - SENDIST sendistqueries@hmcts.gsi.gov.uk
• For all other complaints, as an academy, the next stage of complaint would be to the Secretary of State for Education or Ofsted.